Privacy Policy for West LA Mobile Auto Glass
West LA Mobile Auto Glass values customer privacy and is committed to protecting the personal information shared through our website, phone calls, contact forms, and service requests. This Privacy Policy explains how information is collected, used, stored, and protected when using West LA Mobile Auto Glass.
Information We Collect
West LA Mobile Auto Glass may collect personal information provided directly by customers, including:
- Name
- Phone number
- Email address
- Vehicle information
- Service address
- Appointment details
- Insurance claim information when applicable
Information may also be collected automatically through website usage, including browser type, device information, IP address, and website interaction data.
How Information Is Used
Customer information is used to:
- Schedule mobile auto glass services
- Respond to inquiries and quote requests
- Provide windshield repair and replacement services
- Communicate appointment updates
- Process insurance-related information when requested
- Improve website performance and customer experience
- Maintain business records and service history
West LA Mobile Auto Glass does not sell customer personal information to third parties.
Communication
Customers may receive phone calls, text messages, or emails related to:
- Appointment confirmations
- Service updates
- Quote follow-ups
- Customer support
- Business communications related to requested services
Customers can request to stop non-essential communications at any time.
Cookies and Website Tracking
The website may use cookies and standard tracking technologies to improve website functionality, analyze traffic, and enhance user experience. Browser settings may allow users to disable cookies if preferred.
Information Sharing
Customer information may be shared only when necessary to:
- Complete requested services
- Process insurance claims
- Work with service providers assisting business operations
- Comply with legal obligations or law enforcement requests
Third-party providers are expected to handle information securely and only for authorized business purposes.
Data Security
West LA Mobile Auto Glass uses reasonable security measures to protect customer information from unauthorized access, misuse, disclosure, or loss. While efforts are made to maintain secure systems, no online transmission or storage method can be guaranteed as completely secure.
Third-Party Links
The website may contain links to third-party websites or services. West LA Mobile Auto Glass is not responsible for the privacy practices, content, or policies of external websites.
Children's Privacy
Services are not directed toward individuals under the age of 13. Personal information from children is not knowingly collected through the website.
Your Privacy Rights
Customers may request access to, correction of, or deletion of personal information by contacting West LA Mobile Auto Glass directly.
Policy Updates
This Privacy Policy may be updated periodically to reflect changes in business practices, legal requirements, or website functionality. Updated versions will be posted on the website.